VILLAGE MART Clothing & Footwear

Our Promise

At Village Mart Clothing & Footwear, your satisfaction is our priority. If something isn’t right with your order, we’ve made our return and exchange process simple and hassle-free.

Quick Overview

14 Days to Return

You have 14 days from the date of shipment to request a return or exchange.

3-Day Processing Time

Returns are processed within 3 business days after we receive and inspect your item.

3 Easy Steps

Start your return quickly through your account or guest checkout.

How to Start a Return

3 Easy Steps

01 – Log In

Sign into your account or use the guest return link.

02 – Select Your Order

Choose the order and item(s) you want to return or exchange.

03 – Submit Request

Follow the instructions and ship your item back to us.

Return Policy Details

What’s Accepted

✔ Return request must be made within 14 days of shipment

✔ Items must be unworn, unwashed, and in original condition

✔ All original tags must be attached

✔ A $9.00 return shipping fee will be deducted from your store credit

✔ Items must be received and inspected before any credit or exchange is issued

What’s Not Accepted

✖ Fragrances & grooming products

✖ Swimwear & undergarments

✖ Final sale items

✖ Items with removed, worn, or damaged tags

📦 Important: We recommend using a trackable shipping method.

Village Mart is not responsible for lost or damaged return packages.

Refunds, Store Credit & Exchanges

Processing Time

Once your return is received, please allow up to 3 business days for inspection and processing.

Store Credit & Exchanges

• Eligible returns will be issued as store credit or exchange
  
• Store credit will be for the full item value (excluding shipping fees)
  

Shipping Charges

• Original shipping fees are non-refundable
  
• Items not received cannot be refunded or credited
  

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, we’ve got you covered:

✔ Full refund to your original payment method or replacement

✔ No return fee required

✔ Contact us within 48 hours of delivery with photos of the issue

Need Help?

For any questions or assistance with your return:

📍 Visit us: 2911 Covington Pike, Memphis, TN 38128

📞 Call: (901) 388-0004

🌐 Website: https://shopvillagemart.com/