Refund policy

RETURN & REFUND POLICY

At Village Mart, we want you to be completely satisfied with your purchase. Please review our return, exchange, cancellation, and refund policy below.

RETURN ELIGIBILITY

We accept eligible returns and exchanges within 14 days of delivery under the following conditions:

• Items must be in new, unworn, and unwashed condition.
• Original tags must be attached.
• Items must be free from odors, stains, damage, or alterations.
• A valid proof of purchase is required.

REFUNDS & STORE CREDIT

For standard returns:

• We do not offer cash refunds.
• Approved standard returns will be issued as store credit only.
• Store credit will be issued after the returned item is received, inspected, and approved.
• A $9.00 return processing fee may be deducted from the store credit when applicable.
• Original shipping charges are non-refundable.

The store-credit-only policy for standard returns does not apply to eligible refunds for cancelled or unfulfilled orders, or orders confirmed lost or damaged in transit, as explained below.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

Orders may be cancelled if they have not yet been shipped or fulfilled.

If an order is successfully cancelled before shipment, any eligible refund will be returned to the original payment method used for the purchase.

Once an order has been shipped, it can no longer be cancelled and will be subject to the applicable return policy.

UNFULFILLED ORDERS

If Village Mart is unable to fulfill an order or any item in an order, the customer will be notified.

Any amount paid for an order or item that we are unable to fulfill will be refunded to the original payment method used for the purchase.

LOST PACKAGES

If a shipment is confirmed lost in transit by the shipping carrier, Village Mart will offer a replacement when available or issue a refund for the affected order to the original payment method.

We may require confirmation from the carrier that the package has been lost before issuing a replacement or refund.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival.

If you receive an item that is defective, damaged in transit, or different from what you ordered, please contact us promptly.

We may request photographs of the item, packaging, shipping label, or other information necessary to evaluate the issue.

After the issue is verified, Village Mart will provide an appropriate replacement when available or issue a refund to the original payment method.

Refunds for verified damaged or incorrect items are not limited to store credit.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged as standard returns:

• Clearance and Final Sale items
• Gift cards
• Swimwear and undergarments
• Fragrances and grooming products
• Personalized or custom items
• Items with removed or damaged tags

This does not limit any remedy that may apply if Village Mart is unable to fulfill an order or if an order is confirmed lost, damaged in transit, defective, or incorrect.

EXCHANGES

Exchanges are accepted for eligible items within the 14-day return period, subject to product availability.

RETURN SHIPPING

Customers are responsible for return shipping costs for standard returns.

We recommend using a trackable shipping method. Village Mart is not responsible for customer return packages that are lost or damaged while being shipped back to us.

This does not apply to packages sent by Village Mart that are confirmed lost or damaged in transit, which are handled under the sections above.

PROCESSING TIME

Once an eligible standard return is received, inspected, and approved, store credit or an exchange is typically processed within 10–15 business days.

Approved refunds to the original payment method will be initiated after the cancellation, fulfillment issue, loss, damage, or incorrect shipment has been verified. The time for the refund to appear in the customer's account may vary depending on the bank or payment provider.

CONTACT INFORMATION

Village Mart
2911 Covington Pike
Memphis, TN 38128
Phone: (901) 388-0004
Email: covingtonpikevillagemart@gmail.com

IMPORTANT NOTICE

All sale, clearance, and final sale merchandise is considered final sale and is not eligible for standard returns or exchanges.

However, this does not prevent an eligible remedy for an order that Village Mart cannot fulfill or for merchandise that is confirmed lost, damaged in transit, defective, or incorrect.