Shipping policy
SHIPPING POLICY
Thank you for shopping with Village Mart.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been received and verified.
Orders are not processed, shipped, or delivered on weekends or holidays.
SHIPPING TIMES
Estimated delivery times vary depending on the shipping method selected at checkout and the destination address.
Most orders are delivered within 3–7 business days after shipment. Delivery times are estimates only and are not guaranteed.
SHIPPING RATES
Shipping charges are calculated at checkout based on the destination, package weight, and selected shipping method.
FREE SHIPPING
Village Mart may offer free shipping promotions on qualifying orders. Promotional offers are subject to change without notice.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
LOST OR DELAYED SHIPMENTS
Village Mart is not responsible for delays caused by shipping carriers, weather conditions, incorrect shipping addresses, or circumstances beyond our control.
If your package appears lost, please contact the shipping carrier first and then contact us for additional assistance.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping charges before reshipment.
DAMAGED PACKAGES
If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and product so we can assist you.
RISK OF LOSS
All purchases from Village Mart are made pursuant to a shipment contract. Risk of loss and title for products pass to the customer upon delivery of the shipment to the carrier.
CONTACT INFORMATION
Village Mart
2911 Covington Pike
Memphis, TN 38128
Phone: (901) 388-0004
Email: covingtonpikevillagemart@gmail.com
For questions regarding shipping, delivery, tracking, or lost packages, please contact us using the information above.